Privacy Focused
We work to protect your data and explain how it is handled.
Effective Date
March 11, 2026
Privacy & Communication Terms
Privacy Policy & SMS Terms
We are committed to protecting your privacy, clearly explaining how your information is used, and giving you transparent terms for SMS communications, orders, and customer support.
How we handle your information
This page explains what information Midland Sand may collect, how it is used, how SMS messaging works, and what choices you have regarding your data and communications.
SMS Transparency
Clear opt-in, opt-out, support, and message frequency terms.
Your Choices
You can request access, corrections, deletion, or stop messages.
Privacy Policy & SMS Terms and Conditions – Midland Sand
Midland Sand ("we," "us," or "our"), a landscaping materials supplier located at 4450 N Eastman Rd, Midland, MI 48642, is committed to protecting your privacy and providing clear terms for our communications.
1
Information We Collect and How We Use It
We collect personal information you provide, such as:
- Name, mobile phone number, email address, physical address, payment details (processed securely by third-party providers), and order/quote information.
- SMS-specific data: mobile number, opt-in records (method, timestamp, disclosures), message content, and interactions (e.g., STOP replies).
- Automatically collected data: IP address, device/browser info, website usage (midlandsand.com) via cookies/analytics.
We use this information to:
- Process orders, deliveries, pickups, payments, and customer service for sand, gravel, topsoil, stone, and landscaping products.
- Send order confirmations, delivery updates, availability alerts, or respond to inquiries.
- If you opt in, send automated SMS/text messages (transactional and/or promotional) including promotions and seasonal offers.
- Improve services, comply with law, prevent fraud, or enforce agreements.
Consent to receive messages is not required to purchase goods or services.
2
SMS/Text Messaging Program
Program Name
Midland Sand SMS Alerts & Updates
Program Description
We send automated recurring text messages to opted-in mobile numbers. Messages may include order confirmations, delivery updates, pickup reminders, product availability alerts, promotions, seasonal specials, and other updates related to our landscaping materials and services.
Message Frequency
Varies based on your interactions, orders, seasons, or promotions (typically 1-10 messages per month; may increase during peak seasons or active orders).
Message and Data Rates
Message and data rates may apply. Standard carrier messaging and data rates will apply to texts sent and received.
Opt-In
Consent is explicit (e.g., unmarked checkbox on website/forms with disclosures: "I consent to text messages from Midland Sand... Msg & data rates may apply. Reply STOP to unsubscribe. Consent not required for purchase."). We maintain opt-in records.
Opt-Out Instructions
To stop receiving messages (except transactional ones for ongoing orders until fulfilled), reply STOP (or UNSUBSCRIBE, END, CANCEL, QUIT) to any message. You will receive a confirmation.
Help/Support
Reply HELP to any message for assistance, or contact us at (989) 832-0500 or sales@midlandsand.com.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
3
Sharing Your Information
We do not sell, rent, or share your personal information (including phone numbers or SMS data) with third parties for their marketing purposes. We share only:
- With service providers (e.g., SMS platforms, delivery carriers, payment processors) under strict confidentiality agreements to support our operations.
- As required by law, for business transfers, or to protect rights/safety.
We confirm: Your information is not shared with third parties or used for unrelated marketing by others.
4
Your Rights and Choices
- Opt out of SMS via STOP reply or by contacting us.
- Request access, correction, or deletion of your data (subject to legal exceptions) by emailing sales@midlandsand.com or calling (989) 832-0500.
- Manage cookies through your browser.
5
Security and Retention
We use reasonable safeguards to protect your information. Data is retained as needed for business/legal purposes (e.g., SMS opt-in records kept for compliance).
6
Changes to This Policy
We may update these terms; changes will be posted here with a new effective date. Continued use or messaging constitutes acceptance.
Need help with an order, quote, or SMS question?
Contact the Midland Sand team for support with deliveries, pickups, quote requests, SMS preferences, or general questions about our products and services.